If you are not satisfied you can return your order under certain conditions or ask for an exchange.
- You have 14 calendar days after receiving your order to return it.
- The goods must be unworn, undamaged or washed with all original labels attached. For hygienic reasons, jewelry, underwear and beachwear are not returnable. Sales products are not refunded or exchanged.
- After receiving your return, we may refuse your return if the goods are damaged, worn or washed, we return you the damaged goods after payment of shipping.
How to proceed
Send us an email within 10 days to firstname.lastname@example.org with your order number, name and reason.
After approval you can return the goods to:
In our shop at the same address
IMPORTANT! If you choose for the option Pick-up in Store with online payment and you are not satisfied of your good(s), the process of reimbursement is the same as for a classic online order, no reimbursement in the shop!
Returning your goods is at your own cost!
After receiving your return in good condition, the goods will be refunded to you within 15 working days of receipt.
If you have other questions, contact us at email@example.com